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Privacy Policy

Published: 9 November 2026

This Privacy Policy describes how Orakul Cloud collects, uses and protects information of its users. We collect account identifiers, technical information and the history of interactions with the service. Data is used to run the service, to contact the user and for analysis. Information is shared with third parties only where required by law, where needed to perform our obligations to the user, or with the user's consent. Data is kept for as long as necessary and protected within reasonable limits.

1. General

1.1. This Privacy Policy (the "Policy") governs the processing and protection of information that the User provides when using the Orakul Cloud service at https://orakul.cloud/ (the "Service").

1.2. By using the Service, the User agrees to this Policy. If the User does not agree, the User must stop using the Service.

1.3. This Policy is provided by Maksim Safianov, Individual Entrepreneur (P/E) registered in Georgia, Taxpayer / Registration No. 304589032, 19/3 Rustavi Highway, Tbilisi, Georgia. For data contained in the User's workspace, the processing terms of Section 9 of the Orakul Cloud Terms of Service apply.

2. Information we collect

2.1. The Service may collect:

  • account identifiers: e-mail address, workspace name, chosen plan;
  • technical information: IP address, browser, device and operating-system data, time of sign-in and of acceptance of the Terms;
  • history of interactions with the Service: payments, budget top-ups, AI budget spend;
  • data the User uploads to their own workspace: documents, messages, agent settings.

2.2. The Service does not require passport data, identity documents, photos or other personal information beyond what is minimally necessary. Card details are entered on the payment provider's side; the Service neither receives nor stores them.

3. How we use information

3.1. The Service uses information only to:

  • provide its functionality, including sending agents' requests to AI models;
  • contact the User, including payment notices, reminders and support;
  • analyse and improve the Service.

3.2. The Service does not use User data to train AI models and does not sell it.

4. Sharing with third parties

4.1. We do not share information with third parties, except:

  • where required by law;
  • where necessary to perform our obligations to the User: payment providers to accept payment; our hosting provider to host the Service; AI model providers (Google, OpenAI, OpenRouter) for the content of requests the User or their agents send to the selected model; our e-mail provider to send service e-mails;
  • with the User's consent, including when the User connects third-party services (a Telegram bot, Google, Bitrix24 and others) to their workspace.

5. Retention and security

5.1. Data is kept for as long as needed for the purposes of processing. Data of a suspended workspace is kept for 30 days and then deleted.

5.2. We take reasonable measures to protect data: encrypted connections, isolation of workspaces from each other, restricted administrative access. No transmission over the internet is completely secure.

6. Limitation

6.1. The User understands that transmitting information over the internet always involves risk.

6.2. We are not liable for loss, theft or disclosure of data caused by third parties or by the User.

7. Changes

7.1. We may change this Policy. The current version is published in the Service.

7.2. Continued use of the Service after a change means acceptance of the new version.

8. Contact

8.1. Questions about data processing: max@orakul.digital.